Service excellence and patient satisfaction are the cornerstones of Greenwich Hospital. We appreciate the email, letters and cards from patients and their family members – and from our own employees – acknowledging the wonderful care provided by the physicians, nurses and staff at Greenwich Hospital.

Joshua Concepcion

"Last week, a brand-new mom and dad with their newborn stopped by to offer comments of appreciation. This mom was hospitalized on bed rest weeks before her baby was born. She wanted us to know that Josh was outstanding. From remembering how she liked her tea to cheering her up on a visit, she sang his praises...

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Caroline Lodato

“After my brother passed away at Greenwich hospital earlier this year, I promised myself that I would make sure to let you know about a pivotal moment in his life that was facilitated by Dr. Lodato. Patiently waiting for our family to be at his side, she had the heartbreaking task of telling him he only had a few days to live...

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Andrea Daur, RN

“Like most of us who go on vacation, Andrea tried not to think of work. That changed when she heard the pilot’s request that ‘any medical personnel please come to the front of the plane.’ Andrea did not hesitate for a minute. She left her husband and family sleeping in their seats and stepped forward. She found an unconscious elderly lady in first class with her daughter beside her crying and desperately trying to revive her...

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Mabel Scott

“Mabel was taking care of a patient in ICU with ALS. The patient was a young mother with a husband and a five-year-old daughter. The husband was extremely attentive and made the decision to have his wife, who was ventilator dependent, flown to Boston for some follow-up treatment. It took all afternoon to make the arrangements and unfortunately, shortly after they were finalized, the flight was cancelled due to the weather...

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Caitriona Perna, RN

While attending a meeting at her daughter’s school, Caitriona jumped up to assist a woman who had suddenly slumped over her table. The woman started to convulse and lose her pulse. With the help of two others, Caitriona eased the woman to the floor and started CPR until the defibrillator/AED was brought in. Caitriona placed the defibrillator pads on the woman and followed the protocol for defibrillation...

Learn more about Caitriona Perna, RN

Evan Fieldale

“Coming to the hospital for a procedure can be nerve wracking enough for a patient, but coupling that with a seemingly small mishap, was almost more than one elderly woman could manage. On a recent morning, this patient arrived for a procedure and accidentally struck a fire control box on the wall of the visitor garage. Her rear side window shattered and glass was everywhere...

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Matthew Lubin, MD

“Dr. Lubin was in Florida taking care of an ailing family member when he received a call from a former patient’s son. This was a patient he had taken care of over a year ago at Greenwich Hospital and with whom he had shared his cell phone number at that time. Listening to the son’s account of the patient’s symptoms, Dr. Lubin assessed that he should go immediately to the Emergency Department..."

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Morgan Harris

“I credit Morgan with helping to save my life. In June 2012, I had a below the knee amputation of the right leg. How I came to have this operation is not important. What is important is what happened the day after the surgery when Morgan appeared in my room. She was determined to get me moving as much as possible that first day..."

Read Morgan's story

Lynne Bisceglia, RN and Christine DiSilvio, RN

“I was admitted to Labor & Delivery to deliver my son. I was greeted by Christine….Beyond being kind and caring…she is also brilliant and smart. …Her fellow nurse Lynne…has the patience of a good teacher, the nurturing of a mother and the skill of an ideal nurse..."

Learn more about Lynne Bisceglia, RN and Christine DiSilvio, RN

Heather Leigh Studwell, OT

"Heather has been my therapist following my mastectomy. I hope you know how wonderful she is. She is extremely knowledgeable and professional. I cannot even begin to tell you how helpful she has been to me...

Learn more about Heather Leigh, OT

Sonia Mamraj, RN

“I was recently a patient on the surgical floor and had the pleasure of having a terrific nurse. Sonia was so caring, professional and dedicated that I know I will never, ever forget her..."

Learn more about Sonia Mamraj, RN

Steven Heffer, MD and John Setaro, MD

“We were visiting our family in Greenwich when I felt chest pain. We called 911 and were taken to Greenwich Hospital. Your ED staff was caring, well trained and efficient. Dr. Heffer confirmed immediately that I was having a heart attack and explained that I would undergo a cardiac catheterization procedure..."

Learn more about Steven Heffer, MD and John Setaro, MD

Paul Pryce

“We hear many stories about Paul’s courtesies and kindness in serving patients. In addition, he is a dedicated team member who showed this quality when, in anticipation of Hurricane Irene, Paul promised his team members that he would make it to the hospital regardless of the weather..."

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John C

“While I was here on an inpatient basis, the nurses made me feel welcome and that I truly mattered…. It is rare in today’s state of healthcare that people go beyond in what they are expected to already do. A hug, a handshake, a calling of your name when you walk in are things that are wanted by patients, but unheard of..."

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Dr. Franklin Loria

“Today was just one example of how my colleague, Dr. Loria, made a difference in a patient’s life. This elderly patient was not cognitively sound and was reluctant to eat or get out of bed. When Dr. Loria engaged him in conversation, the gentleman recalled that he liked pizza. With a bit more coaxing, he remembered that he preferred pizza with pepperoni and mushrooms. The deal was struck!"

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Valerie Romanello, RN

“On Christmas Eve, I was called to the Emergency Dept. to see a young mother who had a sudden catastrophic brain hemorrhage. She needed to be taken immediately to the operating room, or she would die. I knew I needed a very experienced OR nurse and asked for Valerie, who was not on call and was busy cooking for her family and preparing for the holiday...

Learn more about Valerie Romanello, RN

Tom Milucci, PT

“I have been going to Tom for PT since having a total knee replacement and have had terrific results. I am convinced that Tom saved my life twice in a three-day period. When walking from the waiting room to the gym, I was quite short of breath, which I attributed to my weight. Tom noticed and asked if he could call my internist. I agreed and was seen immediately. A CT scan revealed blood clots in my lungs and treatment began immediately..."

Learn more about Tom Milucci, PT

Lynn Kelly and Kye, Nancy Stillerman and Phoebe

“Nancy and Lynn have been bringing therapy dogs Phoebe and Kye to our Aphasia Support Group for a number of years. These ladies’ genuine warmth and enthusiasm touches everyone, and Phoebe and Kye offer unconditional love, support and cuddles (as well as some pretty impressive tricks). It is heartwarming to see the interaction between these dogs and those who struggle to communicate..."

Read Lynn Kelly and Kye, Nancy Stillerman and Phoebe's story

Paul Duffus

“I am confined to a wheelchair and sometimes logistics are difficult. I was recently in your cafeteria and having a rough time. I was trying to balance things on my lap while navigating my wheelchair, and honestly, was becoming frustrated. At that very moment, Paul came over and took my tray; I never even had to ask. He helped me to my seat and asked if I needed anything else..."

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Kathy Chisholm, RN

“Our daughter had cataract surgery at the Helmsley Surgical Center in January. As she is developmentally disabled, the preparation for the surgery was perhaps not the easiest. Our nurse, Kathy, explained that she would be with our daughter through the whole procedure, and she was. Everything went beautifully..."

Learn more about Kathy Chisholm, RN

A Grateful Dad’s Story

“I cannot say enough about the level of care provided to my wife and newborn son. Dr. Stephen Carolan delivered our son via C-section Saturday morning. His confidence and skills made the experience something to behold. Worthy of equal note is a nurse named Lynn from your Labor and Delivery team. She so clearly took great pride in not only getting the job done right, but also in every little detail that made my wife comfortable and calm..."

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Robert Meltzer

“As Bob escorted a gentleman from his Ultrasound exam, the patient told him he was extremely upset that he was going to be admitted to the hospital. He explained that his two dogs were at home and needed to be fed. Bob offered to call a friend or neighbor for him, but the patient explained there was no one to call. That’s when Bob offered further help."

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Eileen Toretta

“Eileen has been a Home Hospice volunteer for a number of years and has always provided excellent care to her patients. Not too long ago, she agreed to see an elderly gentleman who lived alone and suffered from cancer. It turned out that she quickly became his lifeline. She helped him with shopping, transportation to doctor’s appointments and shared friendly companionship."

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Joanne Bellantoni Jessica Page and Mikhail Rappaport, MRI

“I never had any trouble with taking an MRI, but this time I had barely started when the noise became too much. The technologist suggested I speak with my doctor and reschedule the exam. Disappointed, I got dressed and went back to the reception desk where Jessica greeted me..."

Learn more about Joanne Bellantoni, Jessica Page and Mikhail Rappaport, MRI
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