Greenwich Hospital garners two national awards for ‘patient experience’

Friday, November 22, 2019

The Pinnacle of Excellence Award and the Guardian of Excellence Award were presented to Greenwich Hospital at the Press Ganey National Client Conference in Orlando. Greenwich Hospital staff members attended the ceremony to receive the award.
Greenwich, CT (Nov. 22, 2019) – Greenwich Hospital was in the national spotlight this week as the recipient of two coveted awards for being a top-performing organization that consistently excels in patient experience.

Greenwich Hospital received the Pinnacle of Excellence Award in Patient Experience from Press Ganey for maintaining consistently high levels of excellence over multiple years in Outpatient Services. Greenwich Hospital’s Outpatient Department consists of 38 individual departments.

In addition, Greenwich Hospital received the 2019 Guardian of Excellence Award in Patient Experience in the Emergency Department for consistently performing in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

The awards were presented on Nov. 18 by Press Ganey, the nation’s leader in measuring, understanding and improving the patient experience. The Pinnacle of Excellence Award and Guardian of Excellence Award are two nationally recognized symbols of achievement in health care.

“Providing our patients and visitors with the best possible experience is a top priority for all of our employees, whether they work at the bedside or behind the scenes,” said Norman G. Roth, president and chief executive officer of Greenwich Hospital. “Maintaining this level of excellence reflects our ongoing commitment to deliver outstanding care every day.”

Debi D’Alba, director of Patient Experience, noted that Greenwich Hospital has a long tradition of service excellence. “This award is a testament to the diligence and dedication of employees, physicians and volunteers from all corners of our organization,” she said.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence.

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