Visiting Etiquette

Your visit to the hospital can have a dramatic effect on a patient's well-being. As a visitor, your support and compassion are very important to a patient’s recovery. It is also important to allow patients to rest so that they may heal. To make the visit beneficial, we suggest:

  • Have no more than two visitors at a time.
  • Carry on a cheerful conversation in a soft voice. Don't expect the patient to do a lot of talking.
  • Plan on spending just a short time visiting. Although the visit is almost always welcome, it can be very tiring for the patient.
  • If a patient is in consultation or in need of treatment, please step out of the room.
  • If you are feeling unwell or have even a slight cough or sneeze, please do not jeopardize the patient's health by visiting. Consider a phone call or rescheduling your visit.
  • When visiting, please do not sit on the patient's bed.
  • If the patient you are visiting is sharing a room, please be mindful of the other patient's privacy and need for quiet.
  • If you wish to bring balloons, only Mylar balloons are permitted. Latex balloons are not allowed in the hospital because of patient and staff allergies.
  • We encourage you to check with the nursing staff before sending or bringing flowers. Flower delivery may be restricted in intensive care units as well as other patient care areas.

No Smoking Policy

Greenwich Hospital is smoke-free in all its buildings and parking garages, as well as on the grounds of all its facilities. We understand that hospitalization can be stressful and refraining from smoking may be difficult. Nevertheless, we expect you to respect our smoke-free policy as an extension of our dedication to your health and those around you.


Have a question or concern while visiting the hospital? Please let us know! Communication is very important in the delivery of quality care. Nurses, caseworkers and physicians are here to discuss issues with concerned caregivers.

We also have a Patient and Guest Relations Department that assists patients and caregivers when needs arise. Its staff serve as liaisons to other departments or services within the hospital. To learn more about Patients and Guest Relations, see Patients > Patients and Guest Relations.

Keeping Patients Safe in the Hospital

Patient safety is a top priority for Greenwich Hospital. Healthcare professionals, patients, family and friends are partners in keeping patients safe.

Learn more about our fall prevention program

Another way we partner to keep our patients safe is by washing our hands.

Tips to Help Visitors Remember Why, When and How to Clean Your Hands


  • Germs, like the cold or flu, can make you sick.
  • Germs can enter your body through your eyes, nose, mouth, open cuts or sores.
  • The most common way germs are spread is by touching. Clean hands reduce the spread of germs.
  • Clean hands are one of the "most important ways to prevent the spread of infection," according to the Center for Disease Control and Prevention (CDC.)
  • Clean hands save lives!


  • Before entering and leaving a patient room.
  • Before eating or preparing food.
  • After using the restroom.


  • Use soap and water when hands are visibly dirty.
  • Use warm, running water and soap, rub hands together for 15 seconds, and then rinse. Use a clean paper towel to dry hands and turn off the faucet with a towel.
  • Alcohol hand sanitizer can be used when hands are not visibly dirty. Use a small amount of sanitizer, coating all surfaces - palms, nails, cuticles, under rings, thumbs and wrists - and rub hands together until dry.