Planning for Orthopedic Surgery
Recognizing that all surgery is stressful, Greenwich Hospital’s staff provides specialized individualized attention to all orthopedic patients.
Patient support services include organizing preoperative tests and admission procedures, making discharge arrangements, coordinating home care and rehabilitation services and helping patients understand insurance benefits.
Getting Ready for Surgery
Greenwich Hospital’s preadmission program works with patients and families to ensure that admission, discharge and aftercare go smoothly.
Hip, knee and shoulder joint replacement patients work closely with the program coordinator to plan surgery preparation and discharge, well in advance of the procedure.
Learn more about Hip, Knee, and Shoulder Joint Replacement
Preadmission for Orthopedic Surgery
A preadmission nurse conducts preoperative interviews by telephone with all patients scheduled for surgery. The nurse explains:
- What is involved with the procedure
- How to prepare for surgery
- What to expect during the hospital stay
- How to prepare for returning home after surgery
- Follow-up physical therapy or rehabilitation, if the patient’s surgery requires it
The nurse makes sure that all the necessary preoperative tests have been done and conducts a complete review of the patient’s medical history. Any concerns the patient has, such as the need for translation services or transportation, are discussed.
Learn more about Patient services at Greenwich Hospital
Learn more about Admitting
Discharge planning begins before the procedure, with the preadmission interview.
Patients who are scheduled for ambulatory surgery, often called “same-day surgery,” receive discharge instructions during the preadmission phone interview. They will receive them again after they are admitted to the hospital.
Patients who stay longer will review discharge information with the care team during their hospital stay. An individualized plan will be developed, in collaboration with physicians, nurses, case managers and others to address a variety of patient needs. These include transportation, support services, home care, medication management and rehabilitation referrals or placements.
A case manager works directly with patients to review their insurance benefits. The case manager will also recommend post-discharge treatment options based on the patient’s insurance coverage and set up necessary care and equipment for patients returning home.
Learn more about Discharge Procedures
Billing and Payment
Part of the discharge planning process includes helping patients fully understand the billing process in order to plan for payment. Case managers work closely with patients to clarify insurance benefits eligibility.
Please note: Patients may receive separate bills from providers other than the hospital. These may include the laboratory as well as certain physicians, such as the radiologist and anesthesiologist.
Learn more about Billing and How to Pay Your Bill Online