Skip to main content
Find a DoctorGet Care Now
Skip to main content
Search icon magnifying glass

Contrast

Contact

Share

Donate

MyChart

Help

Greenwich Hospital garners two national awards for ‘patient experience’

Friday, November 22, 2019

The Pinnacle of Excellence Award and the Guardian of Excellence Award were presented to Greenwich Hospital at the Press Ganey National Client Conference in Orlando. Greenwich Hospital staff members attended the ceremony to receive the award.
Greenwich, CT (Nov. 22, 2019) – Greenwich Hospital was in the national spotlight this week as the recipient of two coveted awards for being a top-performing organization that consistently excels in patient experience.

Greenwich Hospital received the Pinnacle of Excellence Award in Patient Experience from Press Ganey for maintaining consistently high levels of excellence over multiple years in Outpatient Services. Greenwich Hospital’s Outpatient Department consists of 38 individual departments.

In addition, Greenwich Hospital received the 2019 Guardian of Excellence Award in Patient Experience in the Emergency Department for consistently performing in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

The awards were presented on Nov. 18 by Press Ganey, the nation’s leader in measuring, understanding and improving the patient experience. The Pinnacle of Excellence Award and Guardian of Excellence Award are two nationally recognized symbols of achievement in health care.

“Providing our patients and visitors with the best possible experience is a top priority for all of our employees, whether they work at the bedside or behind the scenes,” said Norman G. Roth, president and chief executive officer of Greenwich Hospital. “Maintaining this level of excellence reflects our ongoing commitment to deliver outstanding care every day.”

Debi D’Alba, director of Patient Experience, noted that Greenwich Hospital has a long tradition of service excellence. “This award is a testament to the diligence and dedication of employees, physicians and volunteers from all corners of our organization,” she said.

Similar Articles

5/8/2025

Greenwich Hospital honors Doris Dubail, RN, with Nurse of the Year

GREENWICH, CT (May 7, 2025) – Greenwich Hospital hosted its annual Nurses’ Day Celebration, recognizing the achievements of the hospital’s staff members who exemplify what it means to go above and beyond to serve their patients, help their coworkers and better the community. There were four awards presented at the ceremony: the Partner-in-Care Award, the Physician Partner-in-Care Award, the COLLABORATIVE Award and the Helen Meehan Award – also known as the Nurse of the Year Award. All honorees were nominated by and voted on by hospital staff

5/1/2025

Greenwich Hospital earns an 'A' Hospital Safety Grade from The Leapfrog Group

Greenwich, CT (May 1, 2025) – Greenwich Hospital has earned an “A” Hospital Safety Grade from The Leapfrog Group, an independent national nonprofit watchdog focused on patient safety, achieving a top score for the Spring 2025 report.

5/1/2025

More than 850 Yale New Haven Health physicians are ‘Top Doctors’

New Haven, CT (May 1, 2025) – A total of 870 Yale New Haven Health (YNHHS)-affiliated physicians have earned a spot on Connecticut Magazine’s 2025 Top Doctors list. The list includes physicians from Bridgeport, Greenwich, Lawrence + Memorial and Yale New Haven hospitals, as well as Northeast Medical Group and Yale Medicine and surpasses the more than 700 providers achieving “Top Doc” status last year. The list will appear in the May issue of Connecticut Magazine.