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Greenwich Hospital in national spotlight for driving excellence

Thursday, November 11, 2021

Greenwich, CT (Nov. 11, 2021) – Despite the challenges posed by the COVID-19 pandemic, Greenwich Hospital’s ability to consistently provide an extraordinary patient experience garnered national attention with the presentation of six performance achievement awards from Press Ganey.

Greenwich Hospital received four Pinnacle of Excellence Awards for maintaining high levels of excellence over three years in the following categories: Patient Experience in Ambulatory Surgery; Inpatient Services; Outpatient Services; and the federal Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). The HCAHPS is a survey for measuring patients’ perceptions of their hospital stay.

In addition, Greenwich Hospital received two Guardian of Excellence Awards for reaching the 95th percentile for an entire year in the following categories: Patient Experience in Ambulatory Surgery and Outpatient Services.

The awards were presented by Press Ganey, a national leader in measuring patient satisfaction.

“These national awards are a testament to our physicians, nurses and staff whose commitment to delivering safe, high-quality care never wavered despite the formidable challenges posed by the global pandemic,” said Diane Kelly, DNP, RN, Greenwich Hospital president.

“We are honored to be part of an elite group of hospitals nationwide that are recognized for their leading edge patient-centered care,” said Debi D’Alba, director of Patient Experience at Greenwich Hospital.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. www.greenwichhospital.org

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