Greenwich Hospital Receives 2015 Guardian of Excellence Awards for Patient Experience

Tuesday, November 10, 2015

Greenwich Hospital has received two 2015 Guardian of Excellence Awards for Inpatient and Outpatient services from Press Ganey Associates, the nation’s leader in patient experience measurement. The awards recognize top-performing health care organizations that consistently excel in patient experience.

The Guardian of Excellence Award goes to facilities that achieved the 95th percentile or above of performance in the patient experience for an entire year. Last year, Greenwich Hospital won the award for Ambulatory Surgery.

“Maintaining this level of excellence reflects our ongoing commitment to deliver outstanding care and service every day,” said Norman G. Roth, president of Greenwich Hospital. “All of our employees - from the front-line staff to the medical teams to those who work behind the scenes - are focused on providing our patients and visitors with the best possible experience.”

Christine Beechner, vice president of Patient Experience, noted that Greenwich Hospital has a long tradition of service excellence. “This award is a testament to the hard work and dedication of employees, physicians and volunteers from all corners of our organization,” she said.

“We’re proud to partner with Greenwich Hospital,” said Patrick T. Ryan, chief operating officer of Press Ganey. “By achieving and sustaining this level of excellence, Greenwich Hospital demonstrates its commitment to reducing patient suffering and advancing the overall quality of health care.

Yale New Haven Hospital (YNHH), part of Yale New Haven Health, is a nationally recognized, 1,541-bed, not-for-profit hospital serving as the primary teaching hospital for the Yale School of Medicine (YSM). Founded as the fourth voluntary hospital in the U.S. in 1826, today, YNHH has two New Haven-based campuses, and also includes Yale New Haven Children's Hospital, Yale New Haven Psychiatric Hospital and Smilow Cancer Hospital. YNHH has received Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. YNHH has a combined medical staff of about 4,500 university and community physicians practicing in more than 100 specialties.