Greenwich Hospital Receives Guardian of Excellence Award

Tuesday, November 20, 2018

Greenwich, CT (Nov. 20, 2018) – Greenwich Hospital received the 2018 Guardian of Excellence Award for Outpatient Services last week from Press Ganey, the nation’s leader in in measuring, understanding and improving the patient experience. The award recognizes top-performing health care organizations that consistently excel in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year. Greenwich Hospital's Outpatient Department is made up of 37 individual departments.

“Maintaining this level of excellence reflects our ongoing commitment to deliver outstanding care and service every day,” said Norman G. Roth, president of Greenwich Hospital. “All of our employees – from the front-line staff to the medical teams, to those who work behind the scenes – are focused on providing our patients and visitors with the best possible experience.”

Debi D’Alba, Patient and Guest Relations specialist, noted that Greenwich Hospital has a long tradition of service excellence. “This award is a testament to the hard work and dedication of employees, physicians and volunteers from all corners of our organization,” she said.

"We are proud to partner with Greenwich Hospital to support their mission to provide safe, high-quality, patient-centered care.” said Patrick T. Ryan, CEO of Press Ganey. “They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this.”

The Guardian of Excellence Award was presented to Greenwich Hospital at the Press Ganey National Client Conference in Orlando. Fifteen Greenwich Hospital staff members attended the ceremony to receive the award.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence.

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