Skip to main content
Find a DoctorGet Care Now
Skip to main content
Search

Contrast

Contact

Share

Donate

MyChart

Help

Community Voices Enhance the Hospital Experience

patient and family advisory council

Monday, August 6, 2018

Greenwich, CT (August 6, 2018) – Greenwich Hospital has established a Patient and Family Advisory Council (PFAC) to encourage patients and families to be active participants in improving the delivery of care.

“As a vital part of the community, it’s essential for Greenwich Hospital to hear feedback from our neighbors,” said Debi D’Alba, the interim leader of the hospital’s Patient and Guest Relations department who also serves as PFAC chair.

The Council consists of patients, family members and hospital staff from Connecticut and New York working together to assure compassionate, high-quality care for patients, explained D’Alba. “We want to incorporate the patient/family perspective into the hospital’s decision-making process. Their experiences can help us improve our role as the region’s trusted health partner,” she said. Fifty-three percent of Greenwich Hospital’s patients live in New York.

While still in its infancy, the Council has already made an impact, including tweaking hospital communications to make them more patient-friendly and improving the way patients accessed the location of a temporary CT scan.

Nancy James of Stamford agreed to become an advisor after her positive patient experience. “It’s valuable to have input from patients and family, whether they had a good experience or not,” she said. “Feedback can help create change where needed.”

Dave Cifferelli brings a unique perspective to the Council as a longtime Greenwich Hospital employee and a former patient at Yale New Haven Hospital.

“Healthcare professionals can sometimes lose sight of a patient’s perceptions because they are so focused on their work,” said Cifferelli, the hospital’s Nuclear Medicine manager. “Our hope is to get people involved in the coordination of their care so we can better serve patients.”

The Council wants to expand its membership. Community residents, former patients and family members interested in participating can contact Patient & Guest Relations at 203-863-4749.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. www.greenwichhospital.org

Similar Articles

11/27/2023

The Carol Emmott Foundation names Yale New Haven Health’s Marjorie Lazarre to the 2024 Fellowship Class

New Haven, CT (Nov. 27, 2023) – Marjorie Lazarre, PharmD, MBA; associate chief pharmacy officer & ED pharmaceutical business innovations, Yale New Haven Health, has been selected as a national health leader in the Fellowship Class of 2024 by The Carol Emmott Foundation.

11/27/2023

Yale New Haven Health launches “We Ask Because We Care” campaign to reduce and eliminate healthcare disparities

New Haven, CT (Nov. 27, 2023) – Yale New Haven Health System’s (YNHHS) Office of Health Equity & Community Impact (OHECI) has launched the “We Ask Because We Care” campaign.

11/15/2023

PhysicianOne Urgent Care opens in Shelton, marking 27th location

SHELTON (Nov. 15, 2023) PhysicianOne Urgent Care announced today the opening of a new center at 795 Bridgeport Avenue, Suite A, Shelton, offering high-quality, friendly, and professional care to residents in Shelton and surrounding towns in Fairfield County. The Shelton center is PhysicianOne’s 27th location and the first new center opening following Yale New Haven Health System’s acquisition of PhysicianOne Urgent Care.