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Greenwich Hospital recognized by Healthgrades for providing outstanding patient experience

Monday, June 22, 2015

Greenwich, CT — Greenwich Hospital has received Healthgrades' 2015 Outstanding Patient Experience Award™ — representing an elite group of the top 5 percent of hospitals nationwide and the only hospital to receive the award in the state of Connecticut.

Greenwich was identified as providing outstanding performance in delivering a positive experience for patients during their hospital stay, according to Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. Healthgrades evaluated 3,575 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2013 — December 2013.

"We are thrilled with this award, which is further confirmation of what we already know — Greenwich Hospital provides an amazing patient experience and is very much in tune with what our patients need and want," said Norman G. Roth, president of Greenwich Hospital. "We have a very long tradition of excellence in the patient experience and this award, which is based upon patient's input, shows that by paying critical attention to feedback from patients we are succeeding."

Healthgrades evaluated performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 27-question survey focusing on patients' perspectives of their hospital care. Question topics ranged from cleanliness and noise levels in patient rooms to factors such as pain management and responsiveness to patients' needs. The measures also included whether a patient would recommend the hospital to friends or family.

To be recognized by Healthgrades, hospitals also had to meet eligibility requirements for consideration that included clinical performance thresholds. Nationally, 3,005 hospitals met those requirements with 452 hospitals outperforming their peers to receive the 2015 award.

"Today, more than ever before, consumers face decisions — and research their options — relating to where to obtain care, so factors like patient experience are increasingly important," said Evan Marks, chief strategy officer, Healthgrades. "Consumers can have confidence that hospitals that have achieved the Healthgrades 2015 Outstanding Patient Experience Award deliver a positive experience for the patient during their hospital stay."

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit the Healthgrades website today.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed (includes 32 isolettes) community hospital serving lower Fairfield County, Connecticut and Westchester County, New York. It is a academic affiliate of Yale School of Medicine. Since opening in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence. www.greenwichhospital.org

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