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We understand that surgery is stressful. Greenwich Hospital’s staff provides specialized individualized attention to all plastic surgery patients.
Patient support includes organizing preoperative tests and admission procedures, making discharge arrangements, organizing home care and rehabilitation services and helping patients understand their insurance benefits.
Greenwich Hospital’s preadmission program works with patients and families to ensure that admission, discharge and after-care go smoothly. A preadmission nurse conducts preoperative interviews by telephone with all patients scheduled for surgery. The nurse explains:
The nurse makes sure that all the necessary preoperative tests have been done and conducts a complete review of your medical history. Any needs you have, such as translation services or transportation, are discussed.
More on Patient services at Greenwich Hospital
Discharge planning begins before the procedure, with the preadmission interview.
Patients who are scheduled for ambulatory surgery, often called “same-day surgery,” receive discharge instructions during the preadmission phone interview. They will receive them again after they are admitted to the hospital.
Patients who stay longer will review discharge information with the care team during their hospital stay. An individualized plan will be developed, often in collaboration with physicians, nurses, case workers and others to address a variety of patient needs. These include transportation, support services, home care, medication management and rehabilitation referrals or placements.
A case manager works directly with you to review your insurance benefits. The case manager will also recommend post-discharge treatment options based on the patient’s insurance coverage.
Learn more about Discharge Procedures
To contact the surgery preadmission nurse, please call 203-863-3629.
To contact case management, call 203-863-3336 or e-mail [email protected]
Part of the discharge planning process includes helping patients fully understand the billing process in order to plan for payment. Case managers work closely with you to clarify insurance benefits eligibility. Please note: Patients may receive separate bills from providers other than the hospital. These may include physicians, such as the radiologist and anesthesiologist, and the laboratory.
